Useful Information

Included in the Price:

• 16% Tax

• Airport Service Fee (16%)

• One-way fee has been added to the price quoted online and is payable at the counter; only applicable for One Way Rentals.

• Breakdown assistance is included for mechanical failure.

• Unlimited mileage

Mandatory Documents and Important Information:

The following documents are required to collect the vehicle:

· A printed version of your Rental Voucher.

· Passport.

· A valid credit card in the name of the main driver.

· A valid full driving licence (with no major endorsements). International driving licence is required for customers whose licence is not written in the Roman alphabet (Arabic, Japanese, Chinese, Cyrillic etc). For driving licenses from countries not part of the international driving license treaty, an official translation of the license must be presented with the original license.

Age Restriction and Driving Licence: Drivers must be between 25 and 99 years of age and have held a valid driving licence for a minimum of 1 year. Young driver's age: 18 to 24 years. Charge 10 USD per day. (Excludes taxes and fees)

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

*For important information (and mandatory documents) regarding the insurance and coverage of the vehicle, please read 'EXCESS & LIABILITY' section.

Fuel Policy:

Full/Full:

Refueling Service/Penalty: there will be a penalty charge for fuel refueling if the customer does not return the vehicle with the same amount of fuel stated agreed or stated on the opening contract. The penalty will be of $ 360.00 Mexican pesos plus applicable taxes, in addition to this, for every missing liter there will be an additional penalty charge, this penalty will be calculated based on the capacity of the vehicle's fuel tank and special requirements required by the manufacture and the price will depend on the rate available upon your closing contract.

Payment Details:

ACCEPTED: American Express, MasterCard (not debit or prepaid), Visa (not debit or prepaid)

Credit card(s) must be in the name of the main driver.

NOT ACCEPTED: No other payment types will be accepted.

A valid credit card in the name of the lead driver must be presented at the rental desk in order to pre-authorise/charge the deposit.

In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

Cross Border Information:

All vehicles can circulate in Mexico. Please, note that if you intend to travel to other countries restrictions and extra charges will apply. If you plan to drive to US you need to purchase special coverage at the desk and inform the office prior to pick up. If you plan to drive to Belize or Guatemala you also need an official letter to allow Mexican vehicles into the country (these letters are available just in the offices of Tuxtla Gutierrez, Tapachula and Chetumal). Please consult prices and total cost with the Local Office prior to pick up.

*Cross Border permission is not guaranteed in any case, and the customers should always seek for permission in advance.